Ordering & Delivery
How long does delivery take?
Standard UK delivery takes 3–5 business days. Orders before 12pm dispatched same day.
Do you offer free delivery?
Yes — free standard delivery on all UK orders over £40. Under £40 delivery is £5.00 flat.
Do you ship internationally?
We ship across the UK, and to the United States and Saudi Arabia at a £30 flat rate.
Can I track my order?
Yes — you’ll receive a dispatch email with tracking link. Also track via your account dashboard.
Products & Fragrances
Are your products smoke-free?
Yes — completely smoke-free. Our reed diffusers, wax melts and room sprays deliver authentic Arabian fragrance without smoke or ash.
How long do reed diffusers last?
Typically 8–12 weeks. Flip the reeds 2–3 times per week for stronger scent.
How do I use wax melts?
Place 1–2 cubes in an electric or tea-light wax warmer. Each cube lasts approximately 8–10 hours.
What is Oud?
Oud (agarwood) is one of the world’s most prized natural fragrances — rich, woody and slightly sweet, from the resinous heartwood of Aquilaria trees across the Middle East.
Returns & Refunds
What is your returns policy?
Returns of unused, unopened products within 30 days. Email info@arabianaromas.co.uk with your order number.
My item arrived damaged — what do I do?
Email info@arabianaromas.co.uk within 48 hours with order number and photo. We’ll send a replacement or full refund.
How long do refunds take?
3–5 business days back to your original payment method once we receive the return.
Payments
What payment methods do you accept?
Visa, Mastercard, Amex, PayPal, Apple Pay, and Clearpay (pay in 4 interest-free instalments).
Is it safe to pay on your website?
Yes — SSL encrypted and TrustedSite certified. We never store card details.