Last updated: 20 August 2026
Welcome to Arabian Aromas. These Terms & Policy govern your use of arabianaromas.co.uk and purchases made through our website.
Arabian Aromas is a trading name operated by:
Legal business name: Arabian Aromas
Business address: 176b Church Road London Nw10 9np
Email: info@arabianaromas.co.uk
Website: https://www.arabianaromas.co.uk/
By placing an order through our website, you agree to these terms. Nothing in these terms affects your statutory rights under UK consumer law.
1. Orders
When you place an order with Arabian Aromas, you are making an offer to purchase the products in your basket.
After placing an order, you will normally receive an order confirmation by email.
An order is subject to availability and acceptance by us.
We may refuse or cancel an order where, for example:
- a product is unavailable;
- there is an obvious pricing or product-information error;
- payment cannot be authorised;
- we reasonably suspect fraud, misuse or unauthorised activity; or
- we are otherwise unable to fulfil the order.
If payment has already been taken for an order that we cancel, we will issue a refund using the original payment method.
2. Product Information
We aim to ensure that product descriptions, photographs, fragrance notes, sizes, prices, availability and other information displayed on our website are accurate.
However, colours and appearance may vary slightly depending on lighting, photography and the screen or device being used.
Fragrance perception is also subjective. Descriptions of scent character, strength or fragrance notes are intended as guidance and individual experience may vary.
Where a product has specific safety, usage or care instructions, customers should follow the instructions supplied with the product and any information shown on the product label.
3. Prices
All prices are displayed in pounds sterling (GBP).
Prices include VAT where VAT is applicable.
Delivery charges, where applicable, will be displayed before you complete your order.
We may change prices at any time, but this will not normally affect an order that has already been accepted.
If an obvious pricing error occurs, we may contact you before processing the order or cancel the affected order and issue a full refund.
4. Payment
We accept payment using the payment methods made available at checkout, which may include:
- card payments through WooPayments;
- PayPal; and
- Clearpay.
Availability of individual payment methods may change from time to time.
Where a third-party payment provider such as PayPal or Clearpay is used, that provider’s own terms and conditions may also apply.
We do not directly store your full payment-card details.
5. Delivery
UK Delivery
Standard UK delivery is free on orders over £40, unless otherwise stated during a specific promotion.
Any delivery charge applying to an order will be clearly shown at checkout before payment.
Dispatch
Orders are typically dispatched within 1–3 working days.
Working days normally exclude weekends and UK public holidays.
During exceptionally busy periods, promotions, seasonal events or circumstances outside our reasonable control, dispatch may take longer.
Delivery Times
Estimated delivery times are provided as guidance and are not guaranteed unless we specifically offer and confirm a guaranteed delivery service.
Courier delays can occasionally occur after an order has left us.
If your order has not arrived within the expected period, please contact:
We will investigate the delivery with the relevant carrier.
Unless a different delivery period has been expressly agreed, orders will be delivered within the period required by applicable UK consumer law.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your details carefully before completing checkout.
If you notice an error after placing your order, contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has been dispatched.
Additional delivery costs resulting from an incorrect or incomplete address supplied by the customer may be the customer’s responsibility where legally permitted.
7. Your Right to Cancel an Online Order
For eligible purchases made online, you normally have the right to change your mind.
You may tell us that you wish to cancel an eligible order within 14 days after receiving the goods, without having to provide a reason.
Once you have notified us that you are cancelling, you normally have a further 14 days to return the goods.
To notify us of a cancellation, contact:
Email: info@arabianaromas.co.uk
Please include your:
- name;
- order number;
- product being returned; and
- confirmation that you wish to cancel the purchase.
You may also use any cancellation form provided on our website where available.
8. Returning an Item After Cancellation
Products should be returned in good condition and, where reasonably possible, with their original packaging.
You may inspect an item as you would reasonably be able to inspect it in a physical shop.
If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics or function, and this reduces its value, we may make an appropriate deduction from the refund where permitted by law.
Please do not intentionally use fragrance products before returning them simply because you have changed your mind.
Before sending a return, please contact us at:
so that we can provide the appropriate return instructions.
9. Return Postage
Where you are exercising your right to cancel because you have changed your mind, the cost of returning the item is normally your responsibility, unless we state otherwise.
If an item is faulty, damaged on arrival, incorrectly supplied or otherwise does not conform to the contract, different rights apply and we will deal with the matter in accordance with UK consumer law.
10. Refunds
For an eligible cancellation, we will refund the amount due using the same payment method originally used, unless otherwise agreed.
Where required by law, we will also refund the cost of the standard delivery option originally paid by you.
If you selected a more expensive delivery service, any additional amount above the cost of our standard delivery service may not be refundable.
Refunds following cancellation will normally be processed within 14 days of receiving the returned goods, or within 14 days of you providing satisfactory evidence that the goods have been sent back, where applicable.
Your bank or payment provider may require additional time to make the refunded funds visible in your account.
11. Faulty, Damaged or Incorrect Products
Your statutory rights are separate from your right to cancel because you have changed your mind.
If a product is:
- faulty;
- damaged;
- not as described;
- not of satisfactory quality; or
- different from the product you ordered,
please contact us as soon as possible at:
Include your order number and, where useful, photographs showing the problem.
We will assess the issue and provide an appropriate remedy in accordance with your statutory consumer rights.
Nothing in this policy limits or excludes those rights.
12. Products That May Not Be Eligible for Change-of-Mind Returns
Certain products may be excluded from the statutory right to cancel where an exemption under UK consumer law applies.
Examples can include:
- personalised or made-to-order products;
- products that deteriorate rapidly; or
- sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed, where the legal exemption applies.
We will not apply an exemption unless it is legally applicable to the particular product.
This does not affect your rights where a product is faulty, damaged, incorrectly supplied or not as described.
13. Promotions and Discount Codes
From time to time Arabian Aromas may offer:
- discount codes;
- free gifts;
- promotional pricing;
- free delivery offers;
- bundles; or
- other promotional offers.
Unless otherwise stated:
- promotional offers cannot be exchanged for cash;
- only one promotional code may be used per order;
- promotions apply for the advertised period only;
- promotions are subject to availability; and
- promotional conditions shown at the time of the offer form part of the promotion.
We may withdraw or amend a promotion where there is an obvious error, technical problem, misuse or other reasonable justification.
This does not affect orders already validly accepted under the promotion.
14. Gift Items
Where an order includes a free promotional gift, eligibility depends on the conditions of the particular offer.
If products are returned and the remaining order no longer meets the promotion’s qualifying threshold, we may require the promotional gift to be returned or make an appropriate adjustment to the refund where legally permitted and clearly disclosed as part of the promotion.
15. Product Safety
Our fragrance and home-fragrance products should always be used in accordance with the product label, packaging and supplied instructions.
Reed Diffusers
- Keep fragrance liquid and reeds out of reach of children and pets.
- Avoid contact with skin, eyes and polished, painted or delicate surfaces.
- Wipe spills promptly.
- Follow the safety information supplied with the product.
Wax Melts
- Use only with a suitable wax warmer.
- Follow the warmer manufacturer’s instructions.
- Do not overfill the warmer.
- Keep heated wax and electrical or candle-powered warmers away from children and pets.
- Never use a product contrary to its supplied safety instructions.
Electric Warmers
- Follow the electrical and safety instructions supplied with the warmer.
- Keep the appliance away from water and unsuitable surfaces.
- Keep heated appliances and wax out of reach of children and pets.
- Do not use a damaged appliance, cable, plug or bulb.
Room Sprays
- Follow the product label.
- Avoid spraying directly into eyes or onto skin.
- Keep out of reach of children and pets.
- When spraying onto fabrics, test first on a small inconspicuous area, particularly with delicate materials.
Product-specific safety instructions take precedence over general guidance on this page.
Privacy Policy
16. About This Privacy Policy
Arabian Aromas respects your privacy and is committed to handling personal information responsibly.
This section explains what personal information we may collect, why we use it and how we protect it.
Data controller: [INSERT FULL LEGAL BUSINESS NAME]
Contact: info@arabianaromas.co.uk
17. Information We May Collect
Depending on how you use our website, we may collect information such as:
- your name;
- billing address;
- delivery address;
- email address;
- telephone number;
- order details;
- account details;
- correspondence with us;
- information submitted through contact forms;
- marketing preferences;
- IP address;
- browser and device information;
- website usage information;
- cookie preferences; and
- information necessary to prevent fraud or protect the security of our website.
Payment information is generally processed by our payment providers rather than being stored directly by Arabian Aromas.
18. Why We Use Your Information
We may use personal information to:
- process and fulfil orders;
- take and administer payments;
- arrange delivery;
- send order and delivery communications;
- process returns and refunds;
- provide customer service;
- respond to enquiries;
- maintain customer accounts;
- prevent fraud and misuse;
- protect our website and systems;
- comply with legal, accounting and regulatory obligations;
- improve our website and services; and
- send marketing communications where we have a lawful basis to do so.
19. Lawful Bases for Processing
Depending on the purpose, we may process personal information because:
Contract
Processing is necessary to:
- process your order;
- take payment;
- deliver your purchase;
- provide customer support; or
- handle a return or refund.
Legal Obligation
We may need to keep or use information to comply with:
- tax;
- accounting;
- consumer-protection; or
- other legal obligations.
Legitimate Interests
We may process certain information where necessary for legitimate business interests, such as:
- preventing fraud;
- protecting website security;
- improving customer service; and
- understanding and improving the performance of our business,
provided those interests are not overridden by your rights.
Consent
Where consent is legally required, such as for certain marketing communications or non-essential cookies, we will ask for it.
You can withdraw consent at any time.
20. Marketing Communications
If you have agreed to receive marketing from Arabian Aromas, we may send information about:
- new products;
- fragrance collections;
- promotions;
- special offers; and
- Arabian Aromas news.
You can unsubscribe at any time by:
- using the unsubscribe link in a marketing email; or
- contacting info@arabianaromas.co.uk.
Unsubscribing from marketing will not stop essential communications relating to an existing order.
21. Who We May Share Information With
We do not sell your personal information.
We may share information where necessary with trusted service providers involved in operating our business, such as:
- payment processors;
- delivery and courier companies;
- website and hosting providers;
- ecommerce and website software providers;
- email and customer-communication providers;
- fraud-prevention and security providers;
- analytics providers where permitted; and
- professional advisers or public authorities where legally required.
We only share information necessary for the relevant purpose.
Some service providers may process information under their own privacy policies.
22. International Data Transfers
Some technology providers used by our website may process information outside the United Kingdom.
Where personal information is transferred internationally, we aim to use service providers and transfer arrangements that provide appropriate protections as required by UK data-protection law.
23. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, tax, accounting, fraud-prevention and regulatory requirements.
Different types of information may therefore be retained for different periods.
When information is no longer required, it will be deleted, anonymised or securely disposed of where reasonably practicable.
24. Your Data-Protection Rights
Depending on the circumstances, UK data-protection law may give you rights including the right to:
- ask for access to your personal information;
- ask us to correct inaccurate information;
- ask us to erase information in certain circumstances;
- ask us to restrict processing in certain circumstances;
- object to certain processing;
- request data portability where applicable; and
- withdraw consent where processing relies on consent.
To exercise a data-protection right, contact:
We may need to verify your identity before fulfilling certain requests.
25. Complaints About Personal Data
If you have concerns about how Arabian Aromas handles your personal information, please contact us first so that we can try to resolve the issue.
You may also have the right to complain to the UK Information Commissioner’s Office (ICO).
Information about the ICO and data-protection rights is available at:
26. Security
We take reasonable technical and organisational measures to protect personal information against:
- unauthorised access;
- loss;
- misuse;
- alteration; and
- disclosure.
However, no internet-based system can be guaranteed to be completely secure.
Customers are responsible for keeping their own account passwords confidential where an account password is used.
Cookie Policy
27. What Are Cookies?
Cookies are small files or similar technologies stored on your device when you visit a website.
They can help a website function, remember preferences, understand website usage and provide certain features.
28. Essential Cookies
Arabian Aromas may use strictly necessary cookies for functions such as:
- maintaining the shopping basket;
- checkout;
- account login;
- website security;
- fraud prevention;
- remembering privacy choices; and
- other functions necessary to provide the website or service requested by you.
Essential cookies may operate without optional cookie consent where permitted by law because they are necessary to provide the service.
29. Analytics and Other Optional Cookies
Where we use non-essential analytics or similar cookies that require consent, they should not be activated until the visitor has made the appropriate choice through our cookie-consent system.
Visitors should be able to accept or decline non-essential cookies.
If we introduce new advertising or tracking technologies in the future, this policy and our cookie-consent system should be updated accordingly before those technologies are used where consent is required.
30. Managing Cookie Preferences
You can manage available cookie choices through the cookie banner or cookie-preference controls on our website.
You may also manage cookies through your browser settings.
Blocking certain essential cookies may prevent parts of the website, such as the shopping basket or checkout, from working correctly.
General Terms
31. Website Availability
We aim to keep ArabianAromas.co.uk available and functioning correctly.
However, we cannot guarantee uninterrupted access at all times.
The website may occasionally be unavailable because of:
- maintenance;
- technical faults;
- hosting issues;
- security measures; or
- circumstances outside our reasonable control.
We may update, change or temporarily suspend parts of the website where reasonably necessary.
32. Intellectual Property
Unless otherwise stated, content on ArabianAromas.co.uk — including product descriptions, branding, logos, photography, graphics and original written material — belongs to Arabian Aromas or is used with permission.
Content may not be reproduced, distributed or commercially exploited without permission except where permitted by law.
33. Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances outside our reasonable control, except where the law provides otherwise.
Nothing in these terms limits your statutory consumer rights.
34. Changes to These Terms
We may update these Terms & Policy from time to time to reflect:
- changes to our services;
- changes to our business practices;
- changes to payment or delivery arrangements; or
- changes in applicable law or regulation.
The latest version will be published on this page with an updated revision date.
Changes will not retrospectively remove rights already applicable to an accepted order.
35. Governing Law
These terms are governed by the laws applicable in England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory protections provided by the law applicable where you live.
Nothing in these terms affects any rights you have to bring proceedings in a court available to you under applicable consumer law.